Terms of service
Last updated: October 16, 2026
IMPORTANT — Please carefully read these Terms of Service (“Terms” or “Agreement”) before accessing, using, or placing an order through our website. These Terms include disclaimers of warranties, limitations of liability, and dispute resolution provisions. Please retain a copy for your records.
Your use of Nattokina’s website, including any subdomains, affiliated websites, and mobile applications (collectively, the “Website”), is governed by these Terms. The Website is owned and operated by Nattokina (“Nattokina,” “we,” “our,” or “us”).
We provide our Website, information, tools, products, and services subject to your acceptance of these Terms and any applicable policies. By accessing the Website, using our Services, or placing an order, you agree to these Terms. If you do not agree, please do not use our Website or Services.
These Terms may contain dispute resolution provisions, including arbitration or limitations on court proceedings, where permitted by applicable law. Please review the dispute resolution section below carefully.
You can review the most current version of these Terms on this page. We reserve the right to update or replace any part of these Terms by posting changes to our Website. Your continued use of the Website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by law.
1. Terms of Sale
Website Use
By using our Website, you represent that you are at least the age of majority in your jurisdiction or have the necessary permission to use the Website under applicable law. You confirm that you have the legal capacity to enter into a binding agreement and agree to comply with these Terms.
Privacy and Security
Our Privacy Policy explains how we collect, use, and disclose personal information.
Please review our Privacy Policy through the Privacy Policy page on our Website.
The Privacy Policy forms part of these Terms.
General Conditions and Website User Conduct
All Website content, including text, graphics, logos, images, and other materials, may be protected by copyright, trademark, and other intellectual property laws.
You agree not to use our Website or products for unlawful purposes. You must not:
- Violate applicable laws or regulations.
- Infringe our intellectual property rights or those of others.
- Submit false, misleading, abusive, or defamatory information.
- Upload viruses, malicious code, or harmful content.
- Attempt to hack, disrupt, or bypass Website security.
- Collect personal information about other users without authorization.
- Harass, threaten, discriminate against, or harm others.
- Interfere with the operation or security of our Services.
Nattokina may suspend or terminate access to its Website where reasonably necessary or permitted by law, including in cases of suspected fraud, unlawful activity, or violation of these Terms.
Products for Personal Use
Products purchased through our Website, including Nattokina Nattokinase Complex Capsules, are intended for personal use unless otherwise expressly authorized by Nattokina.
You agree not to resell, redistribute, or commercially exploit our products without authorization. We reserve the right to restrict or cancel orders that appear to be intended for unauthorized resale, subject to applicable law.
2. No Medical Advice and Accuracy of Information
The information on our Website is provided for general informational purposes only. It is not intended to replace professional medical advice, diagnosis, or treatment.
Our Nattokina Nattokinase Complex Capsules are a dietary supplement and are not intended to diagnose, treat, cure, or prevent any disease. Product statements have not necessarily been evaluated by the U.S. Food and Drug Administration (FDA).
Consult a qualified healthcare professional before using a dietary supplement, especially if you have a medical condition, take medication, are pregnant, or are breastfeeding. Nattokinase may interact with blood-thinning medications and may not be appropriate for everyone.
We aim to keep Website information accurate and current. However, product descriptions, prices, promotions, shipping charges, availability, and other information may occasionally contain errors or omissions. We reserve the right to correct errors and update information, subject to applicable law and any rights you may have as a consumer.
We do not guarantee specific health or wellness outcomes. Individual experiences may vary, and no particular result is promised.
3. Website and Price Changes
We reserve the right to update, modify, or discontinue any part of our Website or Services. Product descriptions, availability, and prices may change without prior notice, subject to applicable law and any obligations relating to orders already accepted.
4. Payment
By submitting payment information, you confirm that:
- You are authorized to use the selected payment method.
- The payment information you provide is accurate and complete.
- You authorize us and our payment processors to charge the amount due for your order.
You may be responsible for fees charged by your bank or payment provider. We are not responsible for third-party fees outside our control.
If a payment is reversed or disputed, we may seek to resolve the matter in accordance with applicable law and the relevant payment provider's rules.
5. Order Placement and Acceptance
An order confirmation email does not necessarily mean that your order has been finally accepted or shipped.
We reserve the right to review, accept, or reject orders where permitted by law, including orders suspected of fraud or containing incorrect information. If we cancel an order after payment, we will arrange an appropriate refund to the original payment method.
We may request additional information when reasonably necessary to process an order.
6. Shipping
Please provide an accurate shipping address, email address, and phone number when placing your order.
If you notice an error after submitting your order or want to cancel it before shipment, contact our support team as soon as possible at info@nattokina.com.
We will make reasonable efforts to accommodate cancellation or address-change requests, but we cannot guarantee changes once an order has entered fulfillment or shipment.
Delivery estimates are not guaranteed unless expressly stated otherwise. Delays may occur because of carriers, customs, weather, or other circumstances beyond our reasonable control.
7. Delivery Confirmation
Carrier tracking information and delivery confirmations may be used as evidence that an order was delivered. If you believe your order is missing despite a delivery confirmation, contact us at info@nattokina.com so we can review the matter.
Your statutory consumer rights remain unaffected.
8. Money-Back Guarantee
Any money-back guarantee offered by Nattokina will apply only to the products, orders, time period, and conditions expressly stated in the relevant offer or on our Website.
If a guarantee applies to your purchase, please contact info@nattokina.com with your order details to request assistance.
Refund eligibility, processing, and exclusions will be governed by the specific guarantee terms and our Refund Policy, subject to applicable law.
9. Standard Return and Refund Policy
For information about eligible returns, refunds, damaged products, and exchanges, please review the Refund Policy available on our Website.
Please contact info@nattokina.com if you have questions about a return or refund request.
10. Social Media
Our social media pages may be hosted on third-party platforms such as Facebook, Instagram, YouTube, Pinterest, and other services.
Those platforms operate under their own terms and privacy policies. Comments and opinions posted by users represent their own views and do not necessarily reflect the views of Nattokina.
11. Disclaimer of Warranties
To the extent permitted by law, our Website and Services are provided on an “as is” and “as available” basis.
We do not guarantee that the Website will always be uninterrupted, error-free, secure, or available at all times. We disclaim warranties to the extent legally permitted.
Nothing in these Terms excludes any warranty or consumer protection right that cannot lawfully be excluded.
12. Limitation of Liability
To the extent permitted by law, Nattokina will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the Website or products.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law, including liability that cannot legally be excluded for personal injury, fraud, or other protected claims.
Any liability limitation will apply only to the extent permitted by applicable law.
13. Dispute Resolution
If you have a concern or dispute regarding an order, product, or our Services, please contact us first at info@nattokina.com. We will make reasonable efforts to resolve the matter directly.
Any formal dispute resolution procedure, including arbitration, will apply only where it is valid under applicable law and does not unlawfully restrict your consumer rights or access to remedies.
Nothing in these Terms removes any mandatory rights you may have under the laws applicable to your purchase.
14. Indemnification
To the extent permitted by law, you agree to be responsible for losses or claims arising from your unlawful use of the Website, your material breach of these Terms, or your infringement of another person's rights.
Nothing in this section imposes liability where prohibited by applicable law.
15. Third-Party Websites and Links
Our Website may contain links to third-party websites, services, or materials. We do not control those third parties and are not responsible for their content, policies, availability, or practices.
Please review their terms and privacy policies before using their services.
16. Testimonials, Reviews, and Submissions
We welcome customer feedback about Nattokina and our products.
When submitting a review, comment, photo, or other content, you confirm that you have the right to submit it and that it does not violate another person's rights or applicable law.
Where you provide content for publication, you grant Nattokina permission to use, display, and reproduce that content for purposes related to operating, promoting, and improving our Services, subject to applicable law and any rights you retain.
Testimonials reflect individual experiences and do not guarantee that other customers will experience the same results.
17. Intellectual Property and Copyright Notices
Our Website content, branding, logos, images, and other materials may be protected by intellectual property laws.
If you believe material on our Website infringes your copyright or other intellectual property rights, please contact us at info@nattokina.com with sufficient information to identify the material and explain your concern.
18. Electronic Communications
By using our Website or communicating with us electronically, you agree that we may send you electronic communications relating to your orders, account, transactions, and Services.
Electronic communications may satisfy legal requirements for written communications where permitted by applicable law. Marketing communications remain subject to applicable consent and opt-out requirements.
19. Entire Agreement
These Terms, together with our Privacy Policy, Refund Policy, and any other applicable policies posted on our Website, form the agreement governing your use of our Services, subject to applicable law.
If any provision is found unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
20. Changes to These Terms
We may revise these Terms periodically to reflect changes to our business, products, Website, or legal obligations.
The latest version will be posted on this page with an updated effective date. Please review this page periodically.
21. Questions or Additional Information
If you have any questions about these Terms, your order, or our products, please contact us:
Email: info@nattokina.com